People used these ADM-261 real questions to get 100% marks

Service Cloud Administration exam Dumps

ADM-261 exam Format | Course Contents | Course Outline | exam Syllabus | exam Objectives

Exam Details for ADM-261 Service Cloud Administration:

Number of Questions: The exam consists of approximately 60 multiple-choice and multiple-select questions.

Time Limit: The total time allocated for the exam is 105 minutes (1 hour and 45 minutes).

Passing Score: To pass the exam, you must achieve a minimum score of 65%.

Exam Format: The exam is conducted online and is proctored. You will be required to answer the questions within the allocated time frame.

Course Outline:

1. Service Cloud Overview:
- Introduction to Service Cloud and its features
- Differentiate between standard and custom objects in Service Cloud

2. Service Cloud Console:
- Understand the Service Console and its capabilities
- Configure console components and settings
- Customize the console layout and design

3. Service Cloud Data Model:
- Understand the data model for cases, accounts, contacts, and assets
- Configure and manage case assignment rules
- Set up and use case escalation rules

4. Service Cloud Automation:
- Create and manage workflows and process builder in Service Cloud
- Use escalation rules and auto-response rules to automate case management
- Implement entitlement processes for service level agreements (SLAs)

5. Service Cloud Security and Access:
- Configure profiles and permission sets for Service Cloud users
- Define data sharing rules and roles
- Implement field-level security and record-level security

6. Service Cloud Analytics and Reporting:
- Create and customize reports and dashboards for service metrics
- Understand and utilize Service Cloud Einstein Analytics features
- Monitor and track agent performance and customer satisfaction metrics

7. Service Cloud Implementation Strategies:
- Understand best practices for Service Cloud implementation
- Plan and execute a successful Service Cloud deployment
- Manage change and adoption within the organization

Exam Objectives:

1. Understand the core features and components of Service Cloud.
2. Configure and customize the Service Console to meet specific business requirements.
3. Manage and automate case management processes using workflows, process builder, and rules.
4. Implement security measures and control access to Service Cloud data.
5. Generate reports and dashboards to monitor service metrics and agent performance.
6. Develop and execute a Service Cloud implementation strategy based on best practices.

Exam Syllabus:

The exam syllabus covers the following topics:

1. Service Cloud Overview
- Standard and custom objects
- Service Cloud features and benefits

2. Service Cloud Console
- Console components and settings
- Console layout and design customization

3. Service Cloud Data Model
- Cases, accounts, contacts, and assets
- Case assignment and escalation rules

4. Service Cloud Automation
- Workflows and process builder
- Escalation rules and auto-response rules
- Entitlement processes

5. Service Cloud Security and Access
- Profiles and permission sets
- Data sharing rules and roles
- Field-level security and record-level security

6. Service Cloud Analytics and Reporting
- Reports and dashboards customization
- Service Cloud Einstein Analytics
- Agent performance and customer satisfaction metrics

7. Service Cloud Implementation Strategies
- Best practices for implementation
- Deployment planning and execution
- Change management and adoption strategies

100% Money Back Pass Guarantee

ADM-261 PDF trial Questions

ADM-261 trial Questions

ADM-261 Dumps
ADM-261 Braindumps
ADM-261 Real Questions
ADM-261 Practice Test
ADM-261 genuine Questions
Salesforce
ADM-261
Service Cloud Administration
https://killexams.com/pass4sure/exam-detail/ADM-261
Question: 91
UC wants to implement a Knowledge management process with the following requirements: It must contain four
different kinds of content: customer FAQs, product specifications, contact center procedures, and product manuals. It
must provide the ability to filter Knowledge search results by a single product, multiple products, or all 56 products.
Any product-related content created by contact center agents must be approved by the contact center manager and the
Knowledge manager before being published. Product content should only be visible internally to contact center agents
who handle the product.
How should a consultant recommend that Knowledge be configured?
Choose 3 answers.
A . Configure workflow rules for each data category
B . Configure article types for each kind of content
C . Define approval processes for eacharticle type
D . Define approval processes for each product
E . Configure data category values for each product
Answer: A,B,E
Question: 92
Universal Containers purchased Knowledge and would like to implement it as soon as possible.
What approach should a consultant recommend?
A . Activate Knowledge One within the Salesforce Console for Service.
B . Create a Knowledge Visualforce component on the case detail page.
C . Activate Knowledge One on the case detail page.
D . Create a Knowledge Visualforce component within the Salesforce Console for Service.
Answer: A
Question: 93
Universal Containers wants to implement best practices for its customer support teams and has decided to follow a
Knowledge-Centered Support (KCS) methodology Which two benefits can be expected from KCSadoption? Choose 2
answers
A . A knowledge article life cycle that is implemented correctly the first time and does not need to change
B . Reduced first contact resolution
C . A knowledge article life cycle that evolves based on usage and demand
D . Reduced issue resolution time
Answer: B,D
Question: 94
Universal Container�s agent�s need to be more productive when cases. Agent want to send email to customers prior to
violating an SLA based on three different SLA levels using macros.
What two solutions can a consultant suggest to meet the agent�s requirements?
Choose 2 answers
A . Add multiple ELSE IF blocks after the IF block
B . Add conditional logic to the instructions
C . Create a formula to build the macro logic around
D . Add a formula block to the macro
Answer: C,D
Question: 95
Which two configuration steps are required before quick actions can be used in Macros?
A . Global Actions needs on the publisher layout.
B . Quick Actions must be enabled in the org.
C . The specific quick action must be added to the case Feed.
D . The specific quick action must be added to the case record Type.
Answer: B,C
Question: 96
What should a consultant recommend to ensure chat requests contain enough information for reps to effectively
respond?
A . Customize the lightning console that page.
B . Configure a chat validation rule.
C . Customize the pre-chat form.
D . Configure lightning guided engagement.
Answer: C
Question: 97
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster
Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and
making sure agents can work from the production copy until production is restored. The results of the exercise are
provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A . Allow the exercise to be done in a Production instance
B . Use a Full copy sandbox for the DR exercise
C . Use a Partial sandbox for the DR exercise
D . Use a Developer Pro sandbox for the DR exercise
Answer: B
Question: 98
A client�s Support Call Center has seen an increase in call volume on a new product line. The agents are having
problems resolving issues and have been escalating to Tier 2 for support.
Which action should be taken to reduce the call volumes and escalations?
A . Create Knowledge Articles and publish internally and publicly.
B . Configure IVR routing to bypass Tier 1 for the product line.
C . Configure Omni-channel to assign cases directly to Tier 2.
D . Create a dashboard to track and manage call volumes by type.
Answer: A
Question: 99
Field engineers often need to access current inventory levels of products the customer has purchased while at customer
sites.
Which solution should a Consultant recommend to meet this requirement?
A . Implement Field Service Lightning.
B . Integrate with an enterprise resource planning system.
C . Develop and publish a knowledge management system
D . Configure Visual Flows on Salesforce mobile.
Answer: B
Question: 100
Universal Containers recently deployed a Salesforce Knowledge implementation, but is looking to evaluate the quality
of the articles being produced.
What should the Consultant recommend to gather information on Knowledge article usefulness?
A . Contact Salesforce to send a report on article efficacy.
B . Send out a monthly survey to customers requesting feedback.
C . Install Knowledge Base Dashboards and Reports AppExchange package.
D . Create a group of super users that will evaluate and manage articles.
Answer: C
6$03/( 48(67,216
7KHVH TXHVWLRQV DUH IRU GHPR SXUSRVH RQO\ )XOO YHUVLRQ LV
XS WR GDWH DQG FRQWDLQV DFWXDO TXHVWLRQV DQG DQVZHUV
.LOOH[DPV FRP LV DQ RQOLQH SODWIRUP WKDW RIIHUV D ZLGH UDQJH RI VHUYLFHV UHODWHG WR FHUWLILFDWLRQ
H[DP SUHSDUDWLRQ 7KH SODWIRUP SURYLGHV DFWXDO TXHVWLRQV H[DP GXPSV DQG SUDFWLFH WHVWV WR
KHOS LQGLYLGXDOV SUHSDUH IRU YDULRXV FHUWLILFDWLRQ H[DPV ZLWK FRQILGHQFH +HUH DUH VRPH NH\
IHDWXUHV DQG VHUYLFHV RIIHUHG E\ .LOOH[DPV FRP
$FWXDO ([DP 4XHVWLRQV .LOOH[DPV FRP SURYLGHV DFWXDO H[DP TXHVWLRQV WKDW DUH H[SHULHQFHG
LQ WHVW FHQWHUV 7KHVH TXHVWLRQV DUH XSGDWHG UHJXODUO\ WR HQVXUH WKH\ DUH XS WR GDWH DQG
UHOHYDQW WR WKH ODWHVW H[DP V\OODEXV %\ VWXG\LQJ WKHVH DFWXDO TXHVWLRQV FDQGLGDWHV FDQ
IDPLOLDUL]H WKHPVHOYHV ZLWK WKH FRQWHQW DQG IRUPDW RI WKH UHDO H[DP
([DP 'XPSV .LOOH[DPV FRP RIIHUV H[DP GXPSV LQ 3') IRUPDW 7KHVH GXPSV FRQWDLQ D
FRPSUHKHQVLYH FROOHFWLRQ RI TXHVWLRQV DQG DQVZHUV WKDW FRYHU WKH H[DP WRSLFV %\ XVLQJ WKHVH
GXPSV FDQGLGDWHV FDQ HQKDQFH WKHLU NQRZOHGJH DQG LPSURYH WKHLU FKDQFHV RI VXFFHVV LQ WKH
FHUWLILFDWLRQ H[DP
3UDFWLFH 7HVWV .LOOH[DPV FRP SURYLGHV SUDFWLFH WHVWV WKURXJK WKHLU GHVNWRS 9&( H[DP
VLPXODWRU DQG RQOLQH WHVW HQJLQH 7KHVH SUDFWLFH WHVWV VLPXODWH WKH UHDO H[DP HQYLURQPHQW DQG
KHOS FDQGLGDWHV DVVHVV WKHLU UHDGLQHVV IRU WKH DFWXDO H[DP 7KH SUDFWLFH WHVWV FRYHU D ZLGH
UDQJH RI TXHVWLRQV DQG HQDEOH FDQGLGDWHV WR LGHQWLI\ WKHLU VWUHQJWKV DQG ZHDNQHVVHV
*XDUDQWHHG 6XFFHVV .LOOH[DPV FRP RIIHUV D VXFFHVV JXDUDQWHH ZLWK WKHLU H[DP GXPSV 7KH\
FODLP WKDW E\ XVLQJ WKHLU PDWHULDOV FDQGLGDWHV ZLOO SDVV WKHLU H[DPV RQ WKH ILUVW DWWHPSW RU WKH\
ZLOO UHIXQG WKH SXUFKDVH SULFH 7KLV JXDUDQWHH SURYLGHV DVVXUDQFH DQG FRQILGHQFH WR LQGLYLGXDOV
SUHSDULQJ IRU FHUWLILFDWLRQ H[DPV
8SGDWHG &RQWHQW .LOOH[DPV FRP UHJXODUO\ XSGDWHV LWV TXHVWLRQ EDQN DQG H[DP GXPSV WR
HQVXUH WKDW WKH\ DUH FXUUHQW DQG UHIOHFW WKH ODWHVW FKDQJHV LQ WKH H[DP V\OODEXV 7KLV KHOSV
FDQGLGDWHV VWD\ XS WR GDWH ZLWK WKH H[DP FRQWHQW DQG LQFUHDVHV WKHLU FKDQFHV RI VXFFHVV
7HFKQLFDO 6XSSRUW .LOOH[DPV FRP SURYLGHV IUHH [ WHFKQLFDO VXSSRUW WR DVVLVW FDQGLGDWHV
ZLWK DQ\ TXHULHV RU LVVXHV WKH\ PD\ HQFRXQWHU ZKLOH XVLQJ WKHLU VHUYLFHV 7KHLU FHUWLILHG H[SHUWV
DUH DYDLODEOH WR SURYLGH JXLGDQFH DQG KHOS FDQGLGDWHV WKURXJKRXW WKHLU H[DP SUHSDUDWLRQ
MRXUQH\
'PS .PSF FYBNT WJTJU IUUQT LJMMFYBNT DPN WFOEPST FYBN MJTU
.LOO \RXU H[DP DW )LUVW $WWHPSW *XDUDQWHHG

Killexams VCE exam Simulator 3.0.9

Download Killexams-Exam-Simulator-3.0.9.rar

Killexams has introduced Online Test Engine (OTE) that supports iPhone, iPad, Android, Windows and Mac. ADM-261 Online Testing system will helps you to study and practice using any device. Our OTE provide all features to help you memorize and practice exam Braindumps while you are travelling or visiting somewhere. It is best to Practice ADM-261 exam Questions so that you can answer all the questions asked in test center. Our Test Engine uses Questions and Answers from genuine Service Cloud Administration exam.

Killexams Online Test Engine Test Screen

Killexams Online Test Engine Progress Chart

Killexams Online Test Engine Test History Graph

Killexams Online Test Engine Performance History

Killexams Online Test Engine Result Details

Online Test Engine maintains performance records, performance graphs, explanations and references (if provided). Automated test preparation makes much easy to cover complete pool of questions in fastest way possible. ADM-261 Test Engine is updated on daily basis.

Pass4sure ADM-261 Dumps that are updated today

Go through our ADM-261 Latest Topics and feel confident about the ADM-261 exam. You will pass your exam with Excellent Marks or get your money back. We have aggregated a database of Service Cloud Administration Exam Questions from a real test dumps questions to provide you with an opportunity to prepare and pass the ADM-261 exam on the first attempt. Just install our exam Simulator and get ready. You will pass the ADM-261 exam.

Latest 2024 Updated ADM-261 Real exam Questions

If you are in urgent need of passing the Salesforce ADM-261 exam to find a job or advance your position within an organization, Killexams.com is the place to enlist. Killexams.com has a team of experts who gather genuine ADM-261 test questions to ensure that you breeze through the Service Cloud Administration test. You can download up-to-date ADM-261 test questions every time you log in to your account. While there are many organizations that offer ADM-261 cheat sheet, finding valid and latest [YEAR] ADM-261 Exam Questions can be a major challenge. Relying solely on Free Dumps provided online may lead to failure in the test. Therefore, investing a small amount of money in Killexams ADM-261 real issues is smarter than wasting huge test charges. Passing the Service Cloud Administration test is easy if you have a clear understanding of the ADM-261 syllabus and practice with the latest [YEAR] updated question bank. studying and practicing real issues is better for quick success. You need to tackle tricky questions asked in the genuine ADM-261 test. To achieve this, visit Killexams.com and download free ADM-261 PDF Questions test questions to read. If you feel confident with these ADM-261 questions, enroll to download the Exam Questions of ADM-261 PDF Questions. This will be your first step towards incredible advancement. download and install the VCE test system on your computer. Read and memorize ADM-261 PDF Questions and take practice questions as often as possible with VCE test system. When you feel that you have retained all the questions in the Service Cloud Administration question bank, go to the Exam Center and register for the real test. Killexams.com provides the latest, valid, and [YEAR] up-to-date Salesforce ADM-261 PDF Questions that are the best to pass the Service Cloud Administration exam. It is best to help you upskill as an expert in your organization. Killexams.com has a reputation for helping individuals pass the ADM-261 exam on their first attempt. Our cheat sheet has remained at the top for the past four years. Customers trust our ADM-261 PDF Questions and VCE for their genuine ADM-261 test. Killexams.com is the most credible source of genuine ADM-261 test questions. We keep our ADM-261 PDF Questions valid and [YEAR] up-to-date continually.

Killexams Review | Reputation | Testimonials | Customer Feedback

I used to be disappointed in those days because I did not have any time to prepare for the ADM-261 exam due to my daily work routine. I used to spend maximum time commuting from my home to my work location. I was so worried about the exam, and then one day, my friend told me about killexams, and it turned out to be the turning point of my life. I could do my ADM-261 exam prep on the way without any problems by using my laptop, and killexams.com was so dependable and outstanding.
Shahid nazir [2024-5-28]

Our thoughts are as important as the clothes we wear every day, and we must learn to choose them wisely. If we want to achieve great things in life, we must work hard to understand our inner power. Thanks to killexams.com, I was able to discover my potential and excel in the ADM-261 exam. Their program is fantastic and made my life so much easier.
Lee [2024-5-2]

The dumps provided by killexams.com were truly excellent. While 300 out of 500 points would have been sufficient to pass the ADM-261 exam, I achieved a remarkable 92% score. I owe all of my success to the resources provided by killexams.com, and I couldn't imagine using any other product. Thank you for your incredible support and for providing such a high-quality product.
Richard [2024-6-3]

More ADM-261 testimonials...

Salesforce Cloud information source

Salesforce Cloud information source :: Article Creator

References

Frequently Asked Questions about Killexams Braindumps

Can I download and study ADM-261 dumps on my mobile?
Yes, you can use your mobile phone to log in to your account and download a PDF version of ADM-261 exam questions and answers. You can use any PDF reader like Adobe Acrobat Reader or other 3rd party applications to open the PDF file. You can print ADM-261 dumps to make your book for offline reading. Although, the internet is not needed to open ADM-261 exam PDF files.

Where am I able to find ADM-261 latest genuine questions?
You can download up-to-date and latest ADM-261 genuine questions at Killexams. Killexams recommend these ADM-261 questions to memorize before you go for the genuine exam because this ADM-261 dumps questions contains to date and 100% valid ADM-261 dumps questions with the new syllabus. Killexams has provided the shortest ADM-261 dumps for busy people to pass ADM-261 exam without studying massive course books. If you go through these ADM-261 questions, you are more than ready to take the test. We recommend taking your time to study and practice ADM-261 cheatsheet until you are sure that you can answer all the questions that will be asked in the genuine ADM-261 exam. For a full version of ADM-261 braindumps, visit killexams.com and register to download the complete dumps questions of ADM-261 exam braindumps. These ADM-261 exam questions are taken from genuine exam sources, that\'s why these ADM-261 exam questions are sufficient to read and pass the exam. Although you can use other sources also for improvement of knowledge like textbooks and other aid material these ADM-261 dumps are sufficient to pass the exam.

Does ADM-261 braindumps improves the knowledge about syllabus?
ADM-261 braindumps contain genuine questions and answers. By studying and understanding the complete dumps questions greatly improves your knowledge about the core Topics of the ADM-261 exam. It also covers the latest ADM-261 syllabus. These ADM-261 exam questions are taken from genuine exam sources, that\'s why these ADM-261 exam questions are sufficient to read and pass the exam. Although you can use other sources also for improvement of knowledge like textbooks and other aid material these ADM-261 dumps are sufficient to pass the exam.

Is Killexams.com Legit?

Of course, Killexams is completely legit plus fully good. There are several capabilities that makes killexams.com reliable and reliable. It provides up to date and practically valid cheatsheet containing real exams questions and answers. Price is very low as compared to many of the services online. The Braindumps are refreshed on common basis utilizing most recent brain dumps. Killexams account method and product or service delivery is incredibly fast. Submit downloading is normally unlimited as well as fast. Service is available via Livechat and E-mail. These are the features that makes killexams.com a robust website offering cheatsheet with real exams questions.

Other Sources

Which is the best dumps site of 2024?

There are several Braindumps provider in the market claiming that they provide Real exam Questions, Braindumps, Practice Tests, Study Guides, cheat sheet and many other names, but most of them are re-sellers that do not update their contents frequently. Killexams.com is best website of Year 2024 that understands the issue candidates face when they spend their time studying obsolete contents taken from free pdf download sites or reseller sites. That is why killexams update exam Braindumps with the same frequency as they are updated in Real Test. cheatsheet provided by killexams.com are Reliable, Up-to-date and validated by Certified Professionals. They maintain dumps questions of valid Questions that is kept up-to-date by checking update on daily basis.

If you want to Pass your exam Fast with improvement in your knowledge about latest course contents and topics, We recommend to download PDF exam Questions from killexams.com and get ready for genuine exam. When you feel that you should register for Premium Version, Just choose visit killexams.com and register, you will receive your Username/Password in your Email within 5 to 10 minutes. All the future updates and changes in Braindumps will be provided in your download Account. You can download Premium cheatsheet files as many times as you want, There is no limit.

Killexams.com has provided VCE practice exam Software to Practice your exam by Taking Test Frequently. It asks the Real exam Questions and Marks Your Progress. You can take test as many times as you want. There is no limit. It will make your test prep very fast and effective. When you start getting 100% Marks with complete Pool of Questions, you will be ready to take genuine Test. Go register for Test in Exam Center and Enjoy your Success.

100% Money Back Pass Guarantee

Back to List

Social Profiles

Service Cloud Administration exam Dumps

ADM-261 exam Format | Course Contents | Course Outline | exam Syllabus | exam Objectives

100% Money Back Pass Guarantee

ADM-261 PDF trial Questions

ADM-261 trial Questions

Killexams VCE exam Simulator 3.0.9

Pass4sure ADM-261 Dumps that are updated today

Latest 2024 Updated ADM-261 Real exam Questions

Tags

Killexams Review | Reputation | Testimonials | Customer Feedback

Salesforce Cloud information source

References

Frequently Asked Questions about Killexams Braindumps

Is Killexams.com Legit?

Other Sources

Which is the best dumps site of 2024?

Important Braindumps Links

100% Money Back Pass Guarantee

Social Profiles