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Avaya Aura Call Center Elite Support exam Dumps

7492X exam Format | Course Contents | Course Outline | exam Syllabus | exam Objectives

Exam ID : 7492X

Exam Title : Avaya Aura® Call Center Elite Support Exam

Questions : 52

Pass Marks : 35 (68%)

Duration : 90 min.

Exam Type : Multiple Choice



Exam Objectives: The exam covers the following learning objectives:



- Describe virtual routing such as:

- Look Ahead interflow (LAI)

- Enhanced Interflow

- Basic Service Routing (BSR)

- Adjunct Routing

- Network Call redirection (NCR)

- Troubleshoot using the Communication Manager Denial Event.

- Describe the troubleshooting tools in CM and apply troubleshooting command such as “list trace vdn”, “list trace vector” and “list trace station”

- Describe the troubleshooting tools in CM and apply troubleshooting commands such as “list trace vdn”, “list trace vector” and “list trace station”

- Describe Business Advocate (BA) with fundamental call center questions

- Understand the common problems that traditional ACD calling centers experience and how Business Advocate can help overcome these problems.

- Troubleshooting the Avaya Aura® Media Server.

- Describe the vector variable operations.

- List Trace, Display Events, and List Usage.

- Troubleshoot common call vectoring issues.

- Describe the Best Service Routing feature in Avaya Aura® Call Center Elite.

- Describe the Best Service Routing in a multisite environment

- Describe the Service Level Maximizer (SLM)

- Describe the capabilities and features of Dynamic Business Advocate.

- Prerequisite Knowledge Review the learning map for any prerequisite information.



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Avaya
7492X
Avaya Aura Call Center Elite Support
https://killexams.com/pass4sure/exam-detail/7492X
QUESTION: 75
What are three advantages of the Avaya Customer Experience Virtualized environment?
(Choose three.)
A. Enables capital equipment expenditures
B. Divides up resources among different locations
C. Enables businesses to scale rapidly
D. Lowers operational expenses
E. Requires fewer servers
Answer: A, D, E
QUESTION: 76
What are two call vectoring command failures for" adjunct routing"? (Choose two.)
A. The VDN's COR does not permit routing to the adjuncts applied destination.
B. The specified agent Is not logged into the specified split tor a direct agent call.
C. The VDN's COS-group does not have Console Permission set to y.
D. The CTI link can be any Identifier.
Answer: B, D
QUESTION: 77
A customer wants to evaluate Call Center Elite/Communication Manager system
performance to observe usage trends and recommend updates or corrective actions.
Which object should the customer check to evaluate the system performance?
A. System files
B. Trace files
C. Log files
D. Traffic reports
Answer: D
QUESTION: 78
The call center has recently converted from 4 to 5 digit extensions. Since the conversion,
callers to the Spanish Customer Service skill report that they can no longer reach a
specific agent in the call center, even If they know the extension number. Which two
commands would provide information to isolate the problem? (Choose two.)
A. Display events extension
B. Display events vector
C. List trace vector
D. List trace extension
Answer: C, ?
QUESTION: 79
Which three statements are true about virtual routing? (Choose three.)
A. CTI is a required component for multi-site configuration
B. Virtual routing allows the call centers to be transparent, and act as a virtual call center
that is transparent to the user
C. Virtual routing involves only contacts that are non-voice related such as email and
chat
D. Virtual routing can be implemented in single-site or multi-site configuration
E. Virtual routing determines where to route the call according to the criteria: Look-ahead
interflow or Advanced look- ahead interflow
Answer: A, D, E
QUESTION: 80
A customer using the TTrace tool wants to see a list of services that have been
configured, and also select their respective logging levels. Which TTrace tool will
accomplish this?
A. TTrace Log2Zip
B. TTrace Configuration
C. TTrace Server
D. TTrace Console
Answer: C
QUESTION: 81
A customer wants to reduce costs in their contact center. They choose to employ Network
Call Redirection (NCR) to eliminate as much private network cost as possible. The call
center is using Best Services Routing (BSR) to distribute calls to multiple centers. Which
command in the vector would invoke NCR using BSR?
A. route-to number 112920414
B. route-t number 11292414
C. reply-best
D. queue-to best
Answer: D
QUESTION: 82
In administering multi-site Best Services Routing (BSR), what are the two configuration
that are associated VDN configuration (Choose two.)
A. UUI Treatment
B. Supplementary Service Protocol
C. BSR Available Agent strategy
D. BSR Application
Answer: C, D
QUESTION: 83
While a Look-Ahead Interflow attempt is being made, which feedback is the caller
receiving?
A. The caller hears the feedback that Is provided by the sending switch.
B. The caller always hears ringback.
C. The caller hears the feedback that is provided bythe receiving switch.
D. The caller always hears silence.
Answer: A
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