Get 100% marks in 7492X exam with these practice test

Avaya Aura Call Center Elite Support exam Dumps

7492X exam Format | Course Contents | Course Outline | exam Syllabus | exam Objectives

Exam ID : 7492X

Exam Title : Avaya Aura® Call Center Elite Support Exam

Questions : 52

Pass Marks : 35 (68%)

Duration : 90 min.

Exam Type : Multiple Choice

Exam Objectives: The exam covers the following learning objectives:

- Describe virtual routing such as:

- Look Ahead interflow (LAI)

- Enhanced Interflow

- Basic Service Routing (BSR)

- Adjunct Routing

- Network Call redirection (NCR)

- Troubleshoot using the Communication Manager Denial Event.

- Describe the troubleshooting tools in CM and apply troubleshooting command such as “list trace vdn”, “list trace vector” and “list trace station”

- Describe the troubleshooting tools in CM and apply troubleshooting commands such as “list trace vdn”, “list trace vector” and “list trace station”

- Describe Business Advocate (BA) with fundamental call center questions

- Understand the common problems that traditional ACD calling centers experience and how Business Advocate can help overcome these problems.

- Troubleshooting the Avaya Aura® Media Server.

- Describe the vector variable operations.

- List Trace, Display Events, and List Usage.

- Troubleshoot common call vectoring issues.

- Describe the Best Service Routing feature in Avaya Aura® Call Center Elite.

- Describe the Best Service Routing in a multisite environment

- Describe the Service Level Maximizer (SLM)

- Describe the capabilities and features of Dynamic Business Advocate.

- Prerequisite Knowledge Review the learning map for any prerequisite information.

Scheduling this exam at Pearson VUE Test Centers Visit the Pearson VUE website at http://www.pearsonvue.com/avaya/ to see currently available Avaya exams, regional exam pricing and register for a testing session.

Pearson VUE encourages candidates to book testing sessions well in advance (2+ months) to help ensure individual requirements can be met. Candidate demand often fluctuates.

Pearson VUE Authorized Test Centers represent a network of Pearson VUE independent business partners primarily in the commercial and academic market spaces. Availability of testing centers varies by city/state/geographic region based upon business partner participation in the Pearson VUE testing program.

As independent business partners, Pearson VUE Test Centers establish their own hours of operation and testing seat capacity. Reservations are accepted on a first come / first serve basis independent of the vendor exam chosen. Test Center, Online or Pearson VUE Call Center reservations all work from the same inventory of available testing sessions. Contacting a Pearson VUE Test Center can provide candidates with the best understanding of what parameters drive a Centers days / hour of operation; this can be particularly helpful for Testing Centers associated with academic institutions.

100% Money Back Pass Guarantee

7492X PDF demo Questions

7492X demo Questions

7492X Dumps
7492X Braindumps
7492X Real Questions
7492X Practice Test
7492X genuine Questions
Avaya
7492X
Avaya Aura Call Center Elite Support
https://killexams.com/pass4sure/exam-detail/7492X
QUESTION: 75
What are three advantages of the Avaya Customer Experience Virtualized environment?
(Choose three.)
A. Enables capital equipment expenditures
B. Divides up resources among different locations
C. Enables businesses to scale rapidly
D. Lowers operational expenses
E. Requires fewer servers
Answer: A, D, E
QUESTION: 76
What are two call vectoring command failures for" adjunct routing"? (Choose two.)
A. The VDN's COR does not permit routing to the adjuncts applied destination.
B. The specified agent Is not logged into the specified split tor a direct agent call.
C. The VDN's COS-group does not have Console Permission set to y.
D. The CTI link can be any Identifier.
Answer: B, D
QUESTION: 77
A customer wants to evaluate Call Center Elite/Communication Manager system
performance to observe usage trends and recommend updates or corrective actions.
Which object should the customer check to evaluate the system performance?
A. System files
B. Trace files
C. Log files
D. Traffic reports
Answer: D
QUESTION: 78
The call center has recently converted from 4 to 5 digit extensions. Since the conversion,
callers to the Spanish Customer Service skill report that they can no longer reach a
specific agent in the call center, even If they know the extension number. Which two
commands would provide information to isolate the problem? (Choose two.)
A. Display events extension
B. Display events vector
C. List trace vector
D. List trace extension
Answer: C, ?
QUESTION: 79
Which three statements are true about virtual routing? (Choose three.)
A. CTI is a required component for multi-site configuration
B. Virtual routing allows the call centers to be transparent, and act as a virtual call center
that is transparent to the user
C. Virtual routing involves only contacts that are non-voice related such as email and
chat
D. Virtual routing can be implemented in single-site or multi-site configuration
E. Virtual routing determines where to route the call according to the criteria: Look-ahead
interflow or Advanced look- ahead interflow
Answer: A, D, E
QUESTION: 80
A customer using the TTrace tool wants to see a list of services that have been
configured, and also select their respective logging levels. Which TTrace tool will
accomplish this?
A. TTrace Log2Zip
B. TTrace Configuration
C. TTrace Server
D. TTrace Console
Answer: C
QUESTION: 81
A customer wants to reduce costs in their contact center. They choose to employ Network
Call Redirection (NCR) to eliminate as much private network cost as possible. The call
center is using Best Services Routing (BSR) to distribute calls to multiple centers. Which
command in the vector would invoke NCR using BSR?
A. route-to number 112920414
B. route-t number 11292414
C. reply-best
D. queue-to best
Answer: D
QUESTION: 82
In administering multi-site Best Services Routing (BSR), what are the two configuration
that are associated VDN configuration (Choose two.)
A. UUI Treatment
B. Supplementary Service Protocol
C. BSR Available Agent strategy
D. BSR Application
Answer: C, D
QUESTION: 83
While a Look-Ahead Interflow attempt is being made, which feedback is the caller
receiving?
A. The caller hears the feedback that Is provided by the sending switch.
B. The caller always hears ringback.
C. The caller hears the feedback that is provided bythe receiving switch.
D. The caller always hears silence.
Answer: A
6$03/( 48(67,216
7KHVH TXHVWLRQV DUH IRU GHPR SXUSRVH RQO\ )XOO YHUVLRQ LV
XS WR GDWH DQG FRQWDLQV DFWXDO TXHVWLRQV DQG DQVZHUV
.LOOH[DPV FRP LV DQ RQOLQH SODWIRUP WKDW RIIHUV D ZLGH UDQJH RI VHUYLFHV UHODWHG WR FHUWLILFDWLRQ
H[DP SUHSDUDWLRQ 7KH SODWIRUP SURYLGHV DFWXDO TXHVWLRQV H[DP GXPSV DQG SUDFWLFH WHVWV WR
KHOS LQGLYLGXDOV SUHSDUH IRU YDULRXV FHUWLILFDWLRQ H[DPV ZLWK FRQILGHQFH +HUH DUH VRPH NH\
IHDWXUHV DQG VHUYLFHV RIIHUHG E\ .LOOH[DPV FRP
$FWXDO ([DP 4XHVWLRQV .LOOH[DPV FRP SURYLGHV DFWXDO H[DP TXHVWLRQV WKDW DUH H[SHULHQFHG
LQ WHVW FHQWHUV 7KHVH TXHVWLRQV DUH XSGDWHG UHJXODUO\ WR HQVXUH WKH\ DUH XS WR GDWH DQG
UHOHYDQW WR WKH ODWHVW H[DP V\OODEXV %\ VWXG\LQJ WKHVH DFWXDO TXHVWLRQV FDQGLGDWHV FDQ
IDPLOLDUL]H WKHPVHOYHV ZLWK WKH FRQWHQW DQG IRUPDW RI WKH UHDO H[DP
([DP 'XPSV .LOOH[DPV FRP RIIHUV H[DP GXPSV LQ 3') IRUPDW 7KHVH GXPSV FRQWDLQ D
FRPSUHKHQVLYH FROOHFWLRQ RI TXHVWLRQV DQG DQVZHUV WKDW FRYHU WKH H[DP WRSLFV %\ XVLQJ WKHVH
GXPSV FDQGLGDWHV FDQ HQKDQFH WKHLU NQRZOHGJH DQG LPSURYH WKHLU FKDQFHV RI VXFFHVV LQ WKH
FHUWLILFDWLRQ H[DP
3UDFWLFH 7HVWV .LOOH[DPV FRP SURYLGHV SUDFWLFH WHVWV WKURXJK WKHLU GHVNWRS 9&( H[DP
VLPXODWRU DQG RQOLQH WHVW HQJLQH 7KHVH SUDFWLFH WHVWV VLPXODWH WKH UHDO H[DP HQYLURQPHQW DQG
KHOS FDQGLGDWHV DVVHVV WKHLU UHDGLQHVV IRU WKH DFWXDO H[DP 7KH SUDFWLFH WHVWV FRYHU D ZLGH
UDQJH RI TXHVWLRQV DQG HQDEOH FDQGLGDWHV WR LGHQWLI\ WKHLU VWUHQJWKV DQG ZHDNQHVVHV
*XDUDQWHHG 6XFFHVV .LOOH[DPV FRP RIIHUV D VXFFHVV JXDUDQWHH ZLWK WKHLU H[DP GXPSV 7KH\
FODLP WKDW E\ XVLQJ WKHLU PDWHULDOV FDQGLGDWHV ZLOO SDVV WKHLU H[DPV RQ WKH ILUVW DWWHPSW RU WKH\
ZLOO UHIXQG WKH SXUFKDVH SULFH 7KLV JXDUDQWHH SURYLGHV DVVXUDQFH DQG FRQILGHQFH WR LQGLYLGXDOV
SUHSDULQJ IRU FHUWLILFDWLRQ H[DPV
8SGDWHG &RQWHQW .LOOH[DPV FRP UHJXODUO\ XSGDWHV LWV TXHVWLRQ EDQN DQG H[DP GXPSV WR
HQVXUH WKDW WKH\ DUH FXUUHQW DQG UHIOHFW WKH ODWHVW FKDQJHV LQ WKH H[DP V\OODEXV 7KLV KHOSV
FDQGLGDWHV VWD\ XS WR GDWH ZLWK WKH H[DP FRQWHQW DQG LQFUHDVHV WKHLU FKDQFHV RI VXFFHVV
7HFKQLFDO 6XSSRUW .LOOH[DPV FRP SURYLGHV IUHH [ WHFKQLFDO VXSSRUW WR DVVLVW FDQGLGDWHV
ZLWK DQ\ TXHULHV RU LVVXHV WKH\ PD\ HQFRXQWHU ZKLOH XVLQJ WKHLU VHUYLFHV 7KHLU FHUWLILHG H[SHUWV
DUH DYDLODEOH WR SURYLGH JXLGDQFH DQG KHOS FDQGLGDWHV WKURXJKRXW WKHLU H[DP SUHSDUDWLRQ
MRXUQH\
'PS .PSF FYBNT WJTJU IUUQT LJMMFYBNT DPN WFOEPST FYBN MJTU
.LOO \RXU H[DP DW )LUVW $WWHPSW *XDUDQWHHG

Killexams VCE exam Simulator 3.0.9

Download Killexams-Exam-Simulator-3.0.9.rar

Killexams has introduced Online Test Engine (OTE) that supports iPhone, iPad, Android, Windows and Mac. 7492X Online Testing system will helps you to study and practice using any device. Our OTE provide all features to help you memorize and practice questions Questions and Answers while you are travelling or visiting somewhere. It is best to Practice 7492X exam Questions so that you can answer all the questions asked in test center. Our Test Engine uses Questions and Answers from genuine Avaya Aura Call Center Elite Support exam.

Killexams Online Test Engine Test Screen

Killexams Online Test Engine Progress Chart

Killexams Online Test Engine Test History Graph

Killexams Online Test Engine Performance History

Killexams Online Test Engine Result Details

Online Test Engine maintains performance records, performance graphs, explanations and references (if provided). Automated test preparation makes much easy to cover complete pool of questions in fastest way possible. 7492X Test Engine is updated on daily basis.

Avaya 7492X Study Guide of genuine Question are separated to download.

Putting in effort in the right direction can save you from wasting time and money. If you try to save a little by downloading free Real exam Questions from the internet, you may end up wasting your precious resources. It's always best to rely on a reliable service. You can visit killexams.com to obtain a 100% free demo of Question Bank questions, register to obtain the full version of the 7492X question bank, and then spend 24 hours practicing and practicing. That's all it takes!

Latest 2024 Updated 7492X Real exam Questions

We provide genuine 7492X test Questions and Answers Exam dumps in two formats: 7492X PDF file and 7492X VCE test system. The 7492X real test is quite different from Avaya in the genuine test. The 7492X Exam dumps PDF file can be downloaded on any device, and you can print 7492X Cheatsheet to make your own book. Our pass rate is high at 98.9%, and the quality of our 7492X questions is 98% similar to the genuine test. Do you want to pass the 7492X test in just one attempt? Then, obtain Avaya 7492X genuine test questions from killexams.com. You can obtain 7492X Cheatsheet PDF on any device such as iPad, iPhone, PC, smart television, or android to read and memorize the 7492X Cheatsheet. Spend as much time as you can on practicing 7492X questions and answers. Practicing with VCE test system will help you remember the questions and answer them correctly. You will recognize these questions in a real test, and you will get better scores when you practice before taking the genuine 7492X test.

Killexams Review | Reputation | Testimonials | Customer Feedback

When my father asked me if I was going to fail my upcoming 7492X exam, I confidently replied with a firm no, thanks to the support of killexams.com. I was able to maintain my self-assurance and pass the exam with flying colors, much to my father's delight. I'm grateful for the assistance of killexams.com in helping me achieve my goals.
Martha nods [2024-6-23]

With Killexams.com's help, I scored 92% marks in 7492X certification. Technical standards and hard language can be challenging to understand, but Killexams.com made it easy for me. I am pleased with my success, and this platform is superb.
Martin Hoax [2024-5-22]

Using the 7492X arrangement from killexams.com was a crucial part of my preparation for the exam. The comprehensive material and unique approach provided helped me to get a 92% ranking in the exam tests. I was delighted with how it simplified the Topics and made everything easier for me. With the help of killexams.com, I was able to prepare well and excel in my exam.
Martha nods [2024-4-15]

More 7492X testimonials...

Avaya Aura questions

Avaya Aura questions :: Article Creator

References

Frequently Asked Questions about Killexams Braindumps

Killexams provided me more than 1000 questions, how can I read?
We recommend using the PDF version of the exam on your laptop, mobile, and other devices to read during your spare time. Then use the killexams exam simulator to practice. This way you can read and memorize a complete pool of questions.

I forgot my killexams account password, what should I do?
Yes, you will receive an intimation on each update. You will be able to obtain up-to-date Questions and Answers to the 7492X exam. If there will be any update in the exam, it will be automatically copied in your obtain section and you will receive an intimation email. You can memorize and practice these Questions and Answers with the VCE exam simulator. It will train you enough to get good marks in the exam.

Are these 7492X braindumps exact replica of genuine exam questions?
Yes, These 7492X exam questions are taken from genuine exam sources, that\'s why these 7492X exam questions are sufficient to read and pass the exam. Although you can use other sources also for improvement of knowledge like textbooks and other aid material these 7492X dumps are sufficient to pass the exam.

Is Killexams.com Legit?

Without a doubt, Killexams is 100% legit and fully trusted. There are several benefits that makes killexams.com genuine and legitimate. It provides current and 100% valid real qeustions filled with real exams questions and answers. Price is minimal as compared to the vast majority of services online. The Questions and Answers are current on standard basis by using most exact brain dumps. Killexams account setup and products delivery is quite fast. Report downloading is certainly unlimited and really fast. Help is available via Livechat and Message. These are the characteristics that makes killexams.com a strong website that supply real qeustions with real exams questions.

Other Sources

Which is the best dumps site of 2024?

There are several Questions and Answers provider in the market claiming that they provide Real exam Questions, Braindumps, Practice Tests, Study Guides, cheat sheet and many other names, but most of them are re-sellers that do not update their contents frequently. Killexams.com is best website of Year 2024 that understands the issue candidates face when they spend their time studying obsolete contents taken from free pdf obtain sites or reseller sites. That is why killexams update exam Questions and Answers with the same frequency as they are updated in Real Test. real qeustions provided by killexams.com are Reliable, Up-to-date and validated by Certified Professionals. They maintain dumps collection of valid Questions that is kept up-to-date by checking update on daily basis.

If you want to Pass your exam Fast with improvement in your knowledge about latest course contents and topics, We recommend to obtain PDF exam Questions from killexams.com and get ready for genuine exam. When you feel that you should register for Premium Version, Just choose visit killexams.com and register, you will receive your Username/Password in your Email within 5 to 10 minutes. All the future updates and changes in Questions and Answers will be provided in your obtain Account. You can obtain Premium real qeustions files as many times as you want, There is no limit.

Killexams.com has provided VCE practice questions Software to Practice your exam by Taking Test Frequently. It asks the Real exam Questions and Marks Your Progress. You can take test as many times as you want. There is no limit. It will make your test prep very fast and effective. When you start getting 100% Marks with complete Pool of Questions, you will be ready to take genuine Test. Go register for Test in Test Center and Enjoy your Success.

100% Money Back Pass Guarantee

Back to List

Social Profiles

Avaya Aura Call Center Elite Support exam Dumps

7492X exam Format | Course Contents | Course Outline | exam Syllabus | exam Objectives

100% Money Back Pass Guarantee

7492X PDF demo Questions

7492X demo Questions

Killexams VCE exam Simulator 3.0.9

Avaya 7492X Study Guide of genuine Question are separated to download.

Latest 2024 Updated 7492X Real exam Questions

Tags

Killexams Review | Reputation | Testimonials | Customer Feedback

Avaya Aura questions

References

Frequently Asked Questions about Killexams Braindumps

Is Killexams.com Legit?

Other Sources

Which is the best dumps site of 2024?

Important Braindumps Links

100% Money Back Pass Guarantee

Social Profiles