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Designing Cisco Unified Contact Center Enterprise (UCCED) exam Dumps

500-440 exam Format | Course Contents | Course Outline | exam Syllabus | exam Objectives

Test Detail:
The Cisco 500-440 exam, also known as Designing Cisco Unified Contact Center Enterprise (UCCED), is a certification assessment that measures an individual's proficiency in designing and implementing Cisco Unified Contact Center Enterprise solutions. The exam evaluates the candidate's knowledge and skills in designing customer contact solutions that integrate voice, video, web, and social media applications. This certification is designed for professionals who want to demonstrate their expertise in planning and designing contact center solutions using Cisco technologies.

Course Outline:
The Designing Cisco Unified Contact Center Enterprise course provides participants with comprehensive knowledge and practical skills in designing Cisco Unified Contact Center Enterprise solutions. The following is a general outline of the key areas covered in the certification program:

1. Contact Center Fundamentals:
- Understanding contact center architecture and components.
- Identifying customer needs and business requirements.
- Analyzing contact center trends and challenges.
- Designing customer interaction workflows.

2. Cisco Unified Contact Center Enterprise Solution Design:
- Designing Cisco Unified CCE components and integration.
- Designing Cisco Unified CCE call routing and queuing strategies.
- Designing Cisco Unified CCE fault tolerance and high availability.
- Designing Cisco Unified CCE reporting and analytics.

3. Media and Collaboration Design:
- Designing voice, video, and collaboration integration.
- Integrating web and social media applications.
- Designing omnichannel customer interactions.
- Designing self-service applications and automation.

4. Security and Compliance:
- Designing security measures for contact center solutions.
- Ensuring compliance with regulatory requirements.
- Designing data privacy and protection mechanisms.
- Implementing disaster recovery and business continuity strategies.

Exam Objectives:
The Cisco 500-440 exam assesses candidates' knowledge and practical skills in designing Cisco Unified Contact Center Enterprise solutions. The exam objectives include, but are not limited to:

1. Analyzing customer needs and business requirements for contact center solutions.
2. Designing Cisco Unified Contact Center Enterprise components and integration.
3. Designing call routing, queuing, and reporting strategies.
4. Integrating voice, video, web, and social media applications.
5. Ensuring security, compliance, and data privacy in contact center solutions.

Syllabus:
The Designing Cisco Unified Contact Center Enterprise certification program typically includes comprehensive training provided by authorized Cisco training partners. The syllabus provides a breakdown of the Topics covered throughout the course, including specific learning objectives and milestones. The syllabus may include the following components:

- Introduction to contact center design principles and challenges.
- Cisco Unified Contact Center Enterprise architecture and components.
- Call routing and queuing design strategies.
- Integration of voice, video, web, and social media applications.
- Security, compliance, and data privacy considerations.
- Disaster recovery and business continuity planning.
- exam preparation and practice tests.
- Final 500-440 Certification Exam.

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Cisco
500-440
Designing Cisco Unified Contact Center Enterprise
(UCCED)
https://killexams.com/pass4sure/exam-detail/500-440
Question #81
Which two system responses are valid if the Cisco UCCE (centralized deployment with remote branches which includes agents, phones and
desktops only) and the remote branch lose the public network connection to both of the data centers? (Choose two.)
A. The Cisco Finesse server automatically signs the agent out of the system
B. The voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then executes local bootstrap
TCL script, answers the call, and forwards it to the hunt group
C. Agents continue to have access to historical reports
D. The active call that arrived at the local PSTN connection and was answered by agent at that site remains active
E. The voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then connects to the
communication manager cluster to provide local dial-tone functionality
Answer: AD
Question #82
In Cisco Finesse 10.0(x), Which is the last operation a supervisor needs to perform in order to intercept the call?
A. after a supervisor has transferred the call
B. after a supervisor has selected a talking agent for monitoring
C. after a supervisor has started monitoring a call
D. after a supervisor has barged into a call
Answer: D
Question #83
Under which circumstance(s), can the Public/Visible network share the WAN with the Private network in the Cisco UCCE Clustering over the
WAN deployments?
A. SONET WAN with multiple edge devices per Data Center to connect to the SONET ring
B. under no circumstances
C. MPLS WAN with a single edge device per Data Center that connects to multiple 1 Gbps WAN circuits and the failover between the
WAN circuits is less than 500 ms.
D. MPLS WAN with multiple 1 Gbps WAN circuits and a fast 100 ms Round Trip latency between Data Centers
Answer: B
Question #84
Which two options are the maximum number of concurrent reports supported by CUIC? (Choose two.)
A. Up to maximum agent capacity for historical report using live data
B. 100 concurrent Historical reports
C. 800 concurrent Real-time reports
D. 400 concurrent Real-time reports
E. 400 concurrent Historical reports
Answer: AD
Question #85
Which three statements about the Cisco Unified CVP Post Call Survey (PCS) are true? (Choose three.)
A. The mapping of a dialed number pattern to a PCS number enables the PCS feature for the call
B. PCS lets you schedule a call to the caller at a later time
C. For reporting purposes, the PCS call has the same call key information
D. The value of the user.microapp. is PCS controls whether the call is transferred to the PCS number
E. SIP REFER call flow is required to trigger PCS
F. The call context for the PCS includes GUID and all context up to the point where the call is transferred to the agent. Context that the
agent creates after the transfer is not included in the PCS context
Answer: ADF
Question #86
Which statement about when you deploy Cisco UCCE 12,000 agent deployment model where each physical CPU core is mapped 1-1 with a
vCPU is true?
A. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the total CPU reservations are within 65 percent of the
available CPU of the host (there is spare room in CPU computing resources).
B. You cannot overload/over-subscribe the vCPU/cores on the UCS servers even if you do not over-subscribe the computing resources in
MHz on each server host.
C. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the memory reservations are within 80% of the
available memory of the host.
D. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as you do not over-subscribe the computing resources in
MHz on each server host.
Answer: B
Question #87
Refer to the exhibit.
In a Cisco Finesse 10.0(x) deployment, in Supervisor Gadget under the Queue Statistics pane, which option describes what the Other column
represents?
A. number of agents assigned to the queue who are on inbound calls
B. number of calls handled by the agents associated with that queue
C. number of agents assigned to the queue who are on outbound calls
D. number of agents assigned to the queue who are on internal consult calls
Answer: D
Question #88
Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP
REFER? (Choose three.)
A. SIP trunk alternate destination routing (ADR) must be disabled for REFER
B. An application-controlled alternative is to set an ECC variable (user.sip.refertransfer) to the value y in the Unified ICM script
C. Router require on a failed SIP Refer transfer where the survivability service is not handling the SIP Refer request
D. Direct Refer transfer using label works only if Send To VRU node is NOT used before the Refer
E. Unified ICM sends Unified CVP a routing label with a format of rfXXXX
F. Standalone Cisco Unified CVP with ICM Lookup label
Answer: BCE
Question #89
Which two features does the SIP Proxy provide when deployed with Cisco UCCE, Cisco Unified CVP? (Choose two.)
A. demarcation point between networks
B. centralized dial plan
C. SIP VXML voice browser
D. N+1 or N:N redundancy
E. load balancer for HTTP and SIP
Answer: BD
Question #90
Which two features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)
A. desktop for third-party ACD
B. phonebooks and workflows
C. content sharing gadget
D. basic call control (answer, hold, retrieve, end, and make call)
E. agent historical reports
Answer: BD
Question #91
Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.)
A. reporting ports
B. estimated wait times
C. PSTN gateway trunks
D. agents
E. IVR ports
Answer: CE
Question #92
Which Cisco Unified Border Element configuration is correct when deployed with Cisco UCCE Unified CVP?
A. You must dedicate a voice gateway for VXML browser sessions.
B. You must configure Cisco Unified Border Element as media pass flow-around mode.
C. You must configure Cisco Unified Border Element as media pass flow-through mode.
D. You must use box-to-box Cisco Unified Border Element redundancy.
Answer: C
Question #93
The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include
three distinct types of messaging. Which two options are those messages? (Choose two.)
A. device and call monitoring
B. SIP call control messages
C. service control
D. single sign-on messages
E. routing control (Cisco Unified CM cluster request instructions from Cisco Unified CCE)
Answer: AE
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