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33810X
Avaya Aura? Contact Center Solution Design
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Question: 115
When using a browser to administer the Avaya Aura® Contact Center, which browser is supported with CCMA?
A. Firefox 66.0 32 bit
B. Google Chrome 74.0 64 bit
C. Microsoft Edge 64 bit
D. Microsoft Internet Explorer 11.0 32 bit
Answer: D
Question: 116
Refer to the exhibit.
A Contact Center administrator uses different tools and applications In the Contact Center environment.
Which application is shown In the exhibit?
A. Avaya Agent Desktop
B. Avaya one-X® Agent Desktop
C. Agent Map
D. Avaya Contact Center Orchestration Designer
Answer: D
Question: 117
A design specialist has scheduled his first discovery conversation with a customer.
Which three factors would the specialist be able to address with the customer? (Choose three.)
A. Uncertainty
B. Fear
C. Doubt
D. Anxiety
E. Worry
Answer: B,C,E
Question: 118
A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center
administration tools and applications.
Which two market trends should be Included? (Choose two.)
A. Engaging customers on their terms
B. Customers initiating calls into the Contact Center by telephone only
C. Evolution of the Contact Center agent
D. Contact Center data gathered from generic reports only
Answer: A,D
Question: 119
The IT manager installed AACC on virtualized servers .
Which identifier is used for the creation of licenses?
A. IP address
B. MAC address
C. Host ID
D. Customer name
Answer: D
Question: 120
A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer
experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?
A. Avaya IX � Workplace
B. Avaya Callback Assist
C. Avaya IX �M Workspaces
D. Avaya Agent Desktop
Answer: C
Question: 121
A support manager experienced that each Voice Contact runs through an application designed with the Which service
controls the pathway through the application?
A. Task Flow Executor (TFE)
B. Telephony Services Manager (TSM)
C. SIP Gateway Manager (SGM)
D. Telephony Services Manager (TSM)
Answer: D
Question: 122
A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the
possible competition, will need to be collected.
Which additional information is also needed?
A. The salaries of the executives In the meeting
B. The design diagram for discussion with customer
C. The Avaya solutions and services Avaya could offer
D. The model numbers of the existing contact center equipment
Answer: D
Question: 123
The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP
environment to offer features.
Which application programming interface type is used to publish the CCT functions?
A. Microsoft .NET
B. Open Database Connectivity (ODBC)
C. Open Computing Language (OpenGL)
D. Simple Direct Media Layer
Answer: B
Question: 124
An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.
Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)
A. Context Store
B. Work Assignment
C. Dialogue Designer
D. Co-browse
Answer: D
Question: 125
During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the
experts if they are not available.
Which component would the sales person offer South Travel Stores?
A. Co-browse Snap-In
B. Multimedia Messaging
C. Messaging (AAM)
D. Context Store Snap-In
Answer: D
Question: 126
AACC interoperates with which two different Avaya applications? (Choose two.)
A. Avaya Work Force Optimization Select
B. Interaction Center
C. Proactive Outreach Manager
D. Call Back Automated
Answer: C,D
Question: 127
Which three attributes describe the right context of a customer journey experience? (Choose three.)
A. Specific Report focused
B. Single Channel driven
C. Seamless
D. Personalized
E. Intelligent
Answer: A
Question: 128
Avaya One Source has orderable quotes for the Greenfield customer and existing customer.
How can a quote from Avaya One Source -Order center be placed as an order?
A. By using Sales Force Updates
B. By using Create Proposal SSR
C. By using Create Order
D. By using Create Upload Order SSR
Answer: A
Question: 129
AACC has an inbuilt Outbound Management.
Which resource controls the Preview Dialing method?
A. Manager
B. Administrator
C. Supervisor
D. Agent
Answer: C
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